COVID-19 Policy

At Switch Electrical & Data Installations Pty Ltd (Switch Electrical), we are doing everything in our control to carry out our professional services in a manner that complies with current health and safety obligations and addresses all of the current enforcements.

Please be advised that our goal is to ‘Mitigate Risk and Reduce Fear’ for our clients and our team. This policy will be treated as an amendment and will be regularly updated here. Please refer to this page for the most current version of our COVID-19 policy.

We appreciate that regardless of the current COVID-19 pandemic, there is still a need for professional services. Therefore, we strive to adapt our delivery and approach using the methods that follow.

​At Switch Electrical & Data Installations Pty Ltd (Switch Electrical), we are doing everything in our control to carry out our professional services in a manner that complies with current health and safety obligations and addresses all of the current enforcement.

Please be advised that our goal is to ‘Mitigate Risk and Reduce Fear’ for our clients and our team. This policy will be treated as an amendment and will be regularly updated on our website via this page. Please refer to this page for the most current version of our COVID-19 policy.

We appreciate that regardless of the current COVID-19 pandemic, there is still a need for professional services. Therefore, we strive to adapt our delivery and approach using the methods that follow.

Reduce or remove face-to-face transactions

At Switch Electrical, we recognise that it is in the interest of all parties involved for us to reduce or entirely remove the traditional face-to-face transaction model that we have always practised.

Here is how we plan on doing so:

Bookings

Bookings will be taken over the telephone at 02 6881 6638 or via the form on this page of our website – https://www.switchelectrical.net.au/contact-us/

No face to face bookings will be permitted.

Please note, on every booking and every site visit you will be asked the following questions:

  1. Have you travelled abroad in the last 20 days?
  2. Have you any cold or flu symptoms?
  3. Have you had any exposure to anyone that has been either suspected or confirmed of carrying the COVID-19 virus?
  4. Are you currently waiting on results for tests or under quarantine for COVID-19?
  5. Have you read our COVID-19 policy?

Payments

Zero face-to-face transaction

On completion of your works, you will receive an invoice either by email or via post (according to your preference). Payment can then be made electronically by hitting “Pay Now” on the electronic invoice, direct deposit according to the details provided, calling our office to make a payment by credit card over the phone or by cheque via post.

Please do not come to the office to make payments.

Payment receipts

Payment receipts will be sent via email or post (according to your preference) upon request.

Site visits

The nature of our business involves our technicians attending your location(s) for installation and repair related work on our services.
With that in mind, we have implemented policy, and trained our team, diligently on the best way to carry out these transactions.

Attending site and internal works
  • Where viable, our office team will liaise with our clients to get keys or access cards for their location(s).
  • If our technicians have to be given access to the site, they will call the nominated person from location, letting them know they have arrived.
  • Where possible, our technicians will remain outside, communicating with the client via phone call, therefore reducing face-to-face transactions.
  • Where our technician is required to enter the premises, they will follow the following precautions:
    • They will wash their hands according to health directives at their handwashing stations we have provided.
    • They will not enter a premises where there are more than 10 people in the area in which they are working according to legislation.
    • They will only touch surfaces required to complete the tasks requested.
    • Where signatures are required they will sign on your behalf and list your name.
    • They will only access areas of the house essential for the works to be carried out.
    • They will wash their hands at their handwashing stations on completion of works.
For external works
  • Our technicians will attend to your site and call from outside to gain external access (through gates, etc.)
  • Any necessary communications will take place via a phone call between either the client and the technician directly, or the client and our office directly.
  • Photographs and video will be taken and uploaded to the project file where deemed necessary, which can be shared with you on request.

Work Health & Safety

Safe Work Method Statements (SWMS)

All SWMS will be modified and created to incorporate COVID-19 best practice. These documents can also include any requirements at your end.

Compliance certification

If your project requires compliance certification, it will be delivered via email. If a physical copy is needed, we will store a record in our office that can be sent to you on request.

Our commitment to you

We appreciate that it’s our responsibility to be sending out technicians or team members to your home that are fit and healthy to not put anyone at potential risk. Here are the measures that we are taking:

Travel policy

Any of our staff that has been abroad within the last 30 days will not be attending any client premises.

No work when unwell

  • All of our staff, both office and field, are required to stay at home should they:
    •  experience any signs of feeling unwell.
    • become aware that they have been in contact with any persons who are being tested for Covid-19 or who have been tested positive to the virus.

Education and training

  • We ensure that any developments given as directives from our state and federal governments in relation to the workplace and our interaction as a business within our community.
  • Training is provided on any new policies or procedures developed in relation to the Covid-19 virus.
  • Training on recommended hygiene is provided to all our team members.

General compliance

Here are some general guidelines that our team has been trained to exercise, both on-site and with their work and social circles.

  • No handshaking
  • No hugging of physical contact
  • If you don’t feel 100%, don’t come to work
  • Carry company hand sanitizer at all times
  • No sharing tools unless it has been properly disinfected
  • ZERO smoking policy remains
  • ZERO drugs and alcohol policy remains
  • Reduce surface contact where possible with hard surfaces like benchtops, etc
  • Enforce social distancing by maintaining at least 1.5m between others

Your commitment to us

Please note that we have empowered our team to make judgement calls in scenarios that they deem unsafe or compromising. In this instance, our office will communicate the situation to you directly for your attention.

We ask that you offer the same level of respect and understanding in these uncertain times that we commit to offering you. The safety of our team is of the utmost importance, so when we ask that you please adhere to the following guidelines.

As mentioned above, on every booking and every site visit, you will be asked the following questions:

  1. Have you travelled abroad in the last 20 days?
  2. Have you any cold or flu symptoms?
  3. Have you had any exposure to anyone that has been either suspected or confirmed of carrying the COVID-19 virus?
  4. Are you currently waiting on results for tests or under quarantine for COVID-19?
  5. Have you read our COVID-19 policy?

Thank you for your ongoing support and understanding during these unprecedented times. As you can see, we’ve thought long and hard about this situation, and we’re doing everything within our power to deliver our professional services as safely as possible.

If you have any questions, queries or concerns, you can email us at service@switchelectrical.net.au or contact us via phone 02 6881 6638.

Yours sincerely

Geoff Nicolson
Switch Electrical & Data Installations Pty Ltd